Your privacy matters to us. This Privacy Policy explains exactly what personal data queen.ph collects, why we collect it, how we use it, and the rights you have over your own information.
These cards summarize our key privacy commitments. The full legal text follows below — please read it in its entirety.
Summary cards do not replace the full policy text.
We collect only what is necessary: your name, contact details, payment information, and gameplay activity. We never collect data we don't need.
All personal and financial data is stored using industry-standard encryption. Access is restricted to authorized personnel only, with strict internal controls in place.
You have the right to access, correct, or request deletion of your personal data at any time. We respond to all verified data requests within 30 days.
We do not sell your personal data to third parties. Data is shared only with trusted service providers and regulatory bodies as required by Philippine law.
We use cookies to improve your experience on queen.ph. You can manage your cookie preferences at any time through your browser settings.
In the unlikely event of a data breach affecting your personal information, queen.ph will notify you and the relevant Philippine authorities within the timeframes required by law.
queen.ph ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of every individual who accesses or uses our online casino and gaming services. This Privacy Policy ("Policy") describes how queen.ph collects, processes, stores, shares, and protects personal information in connection with your use of the queen.ph website and all associated services.
This Policy applies to all registered players, prospective players who browse the platform, and any individual whose personal data is processed by queen.ph in the course of operating our services. It should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
By accessing queen.ph, creating an account, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the platform immediately.
Applicable Law: This Policy is drafted in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC).
queen.ph collects personal data that is necessary, adequate, and not excessive in relation to the purposes for which it is collected. The categories of personal data we collect include:
Sensitive Personal Information: Where queen.ph collects sensitive personal information as defined under the Data Privacy Act of 2012 (e.g., government ID numbers), such data is processed only to the extent strictly necessary for identity verification and regulatory compliance, and is subject to heightened security controls.
queen.ph collects personal data through the following channels:
| Collection Method | Examples |
|---|---|
| Direct submission | Registration form, KYC document upload, deposit/withdrawal requests, support tickets |
| Automated collection | Cookies, server logs, session tracking, device fingerprinting during platform use |
| Third-party providers | Payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification services |
| Regulatory sources | Self-exclusion registers, AML screening databases, fraud prevention services |
We do not collect personal data from social media platforms or purchase data lists from third-party data brokers.
queen.ph processes your personal data for the following specific purposes:
To create and maintain your player account, verify your identity and age (21+ requirement), process deposits and withdrawals in PHP, deliver gaming services, and provide customer support.
To fulfill our obligations under Philippine gaming regulations, anti-money laundering (AML) laws, and the Data Privacy Act of 2012. This includes conducting KYC checks, filing mandatory reports with PAGCOR and other relevant authorities, and maintaining transaction records for the legally required retention periods.
To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal conduct. This includes automated monitoring of account activity and transaction patterns.
To administer responsible gaming tools including deposit limits, loss limits, session reminders, and self-exclusion. We use gameplay data to identify patterns that may indicate problem gambling behavior and to intervene appropriately.
To send you promotional offers, bonus notifications, and platform updates where you have provided consent to receive such communications. You may withdraw your marketing consent at any time by updating your account preferences or contacting our support team.
To analyze aggregated, anonymized usage data for the purpose of improving platform performance, game offerings, and user experience. Individual player data used for this purpose is anonymized before analysis.
Under the Data Privacy Act of 2012, queen.ph processes your personal data on the following legal bases:
queen.ph does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data only in the following circumstances:
We engage trusted third-party service providers to assist in operating the platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting services, and customer support platforms. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.
We may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities where required by law, court order, or regulatory directive. Such disclosures are made only to the extent strictly necessary.
In the event of a merger, acquisition, or sale of all or substantially all of queen.ph's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the successor entity prior to the transfer taking effect.
We may share your data with third parties in any other circumstances where you have provided explicit prior consent to such sharing.
No Data Sales: queen.ph strictly prohibits the sale of player personal data to data brokers, advertisers, or any other commercial third parties. This prohibition applies without exception.
queen.ph uses cookies and similar tracking technologies to operate and improve the platform. The types of cookies we use are as follows:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, authentication, security tokens. Cannot be disabled. | Session |
| Functional | Remembering your language, game preferences, and responsible gaming settings. | Up to 12 months |
| Analytics | Aggregated, anonymized data on platform usage to improve performance and UX. | Up to 24 months |
| Marketing | Tracking promotional campaign effectiveness. Only set with your explicit consent. | Up to 30 days |
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the queen.ph platform. Strictly necessary cookies cannot be disabled as they are essential for the platform to operate securely.
queen.ph retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. Our standard retention periods are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our internal data disposal procedures.
queen.ph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
Your Role in Security: While we take every reasonable precaution to protect your data, the security of your account also depends on you. Please use a strong, unique password for your queen.ph account and never share your login credentials with anyone.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by queen.ph:
To exercise any of the above rights, please contact our Data Protection Officer using the contact details provided in Section 15 of this Policy. We will respond to all verified requests within thirty (30) calendar days. In complex cases, this period may be extended by a further thirty (30) days, with prior notice to you.
Identity Verification: For the protection of all players, queen.ph will verify your identity before processing any data rights request. This is to ensure that personal data is not disclosed to or altered by unauthorized parties.
queen.ph is strictly an adult platform. Our services are not directed at, and we do not knowingly collect personal data from, individuals under the age of 21. The minimum age to register and use queen.ph is 21 years, in accordance with Philippine gaming regulations.
If we become aware that personal data has been collected from an individual under the age of 21 without verifiable parental or guardian consent, we will take immediate steps to delete such data and close the associated account. Any winnings accrued by an underage player will be forfeited.
21+ Only: If you are a parent or guardian and believe your child has registered on queen.ph, please contact us immediately at the details provided in Section 15. We will investigate and act promptly.
The queen.ph platform may contain references to third-party services such as payment processors. When you interact with these third-party services — for example, when completing a GCash or PayMaya transaction — you are subject to the privacy policies of those third parties, not this Policy.
queen.ph is not responsible for the privacy practices or content of any third-party services. We encourage you to review the privacy policies of any third-party service you use in connection with your queen.ph account.
queen.ph primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers or infrastructure located outside the Philippines — for example, cloud hosting services — we ensure that such transfers are subject to appropriate safeguards, including contractual data protection clauses that provide a level of protection equivalent to that required under Philippine law.
We do not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate safeguards as required by the National Privacy Commission.
queen.ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will notify registered players via email or an on-platform notification at least fourteen (14) days before the changes take effect.
The "Last Updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this Policy periodically. Your continued use of the queen.ph platform following the effective date of any amendment constitutes your acceptance of the revised Policy.
Stay Informed: Bookmark this page and check back periodically. We will always clearly indicate the date of the most recent update at the top of this Policy.
queen.ph has designated a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our DPO using the details below.
You may also use these contact details to exercise any of the data rights described in Section 10 of this Policy, or to report a suspected data breach or privacy concern.
Data Protection Officer — queen.ph
Email:
[email protected]
General Support: [email protected]
Our DPO will acknowledge receipt of your request within five (5) business days and provide a substantive response within thirty (30) calendar days. For complex requests, we may extend this period by a further thirty (30) days with prior notice.
If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
At queen.ph, data protection is not an afterthought — it is built into how we operate from day one.
Our data practices are fully aligned with Republic Act No. 10173, the Data Privacy Act of 2012, and the regulations of the National Privacy Commission.
queen.ph has a registered Data Protection Officer who oversees all privacy matters and is your direct point of contact for any data-related concerns.
All sensitive data stored on our servers is protected with AES-256 encryption. Your financial and identity data is never stored in plain text.
Now that you know how we protect your privacy, join thousands of Filipino players who trust queen.ph for a secure, fair, and responsible gaming experience — with fast GCash payouts and 24/7 support.
For players 21 years and older only · Play responsibly · Responsible Gaming