These Terms & Conditions govern your access to and use of the queen.ph platform. Please read them carefully before registering an account or placing any wagers.
The cards below are a plain-language summary only. They do not replace or supersede the full legal text that follows. In the event of any conflict, the full text governs.
You must be at least 21 years old and a resident of a jurisdiction where online gambling is permitted. Employees of queen.ph and their immediate family members are not eligible to play.
All transactions are processed in Philippine Peso (PHP). Withdrawals are paid to the same payment method used for the deposit. Processing times vary by method.
All bonuses are subject to wagering requirements. Bonus funds cannot be withdrawn until wagering conditions are met. queen.ph reserves the right to modify or cancel promotions.
You are responsible for maintaining the confidentiality of your login credentials. queen.ph will never ask for your password. Report unauthorized access immediately.
Fraud, collusion, use of automated software, and any attempt to exploit system errors are strictly prohibited and will result in immediate account suspension and forfeiture of funds.
queen.ph provides deposit limits, loss limits, session time reminders, and self-exclusion tools. We encourage all players to gamble responsibly and within their means.
By accessing, registering on, or using the queen.ph platform in any capacity — including browsing the website, creating an account, making a deposit, or placing a wager — you ("the Player," "you," or "your") acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions ("Terms"), together with our Privacy Policy and Responsible Gaming Policy, all of which are incorporated herein by reference.
If you do not agree with any part of these Terms, you must immediately cease using the queen.ph platform. Continued use of the platform following any published amendment to these Terms constitutes your acceptance of the revised Terms.
Note: These Terms constitute a legally binding agreement between you and queen.ph. We recommend saving or printing a copy for your records.
To register and maintain an account on queen.ph, you must satisfy all of the following eligibility requirements at all times:
Age Restriction: Gambling by persons under 21 years of age is strictly prohibited on queen.ph. Any account found to be operated by an underage individual will be immediately suspended, all winnings will be forfeited, and deposits will be returned subject to verification.
queen.ph reserves the right to conduct identity and age verification checks at any time. Failure to provide satisfactory documentation within the timeframe requested may result in account suspension pending verification.
Each player is permitted to hold only one (1) active account on queen.ph. The creation of multiple accounts by the same individual — whether using different names, email addresses, payment methods, or device identifiers — is strictly prohibited and constitutes a material breach of these Terms. queen.ph employs technical and manual measures to detect duplicate accounts. Where duplicate accounts are identified, all associated accounts may be suspended and balances forfeited.
You agree to provide accurate, current, and complete information during the registration process and to update such information promptly if it changes. queen.ph is not liable for any loss or inconvenience arising from your failure to maintain accurate account information. Providing false or misleading information during registration is grounds for immediate account termination.
You are solely responsible for maintaining the confidentiality of your username and password. You agree to notify queen.ph immediately upon becoming aware of any unauthorized use of your account or any other breach of security. queen.ph will never contact you to request your password. Any activity conducted through your account prior to notification of unauthorized access will be your responsibility.
queen.ph is required to conduct KYC verification in accordance with applicable anti-money laundering (AML) regulations. You may be required to submit government-issued identification, proof of address, and proof of payment method ownership before withdrawals are processed. Failure to complete KYC verification within the requested timeframe may result in account restrictions.
queen.ph accepts deposits and processes withdrawals via the following payment methods available to Philippine-based players: GCash, PayMaya, BPI Online, BDO Online Banking, and Metrobank. Additional payment methods may be made available from time to time at queen.ph's discretion. All transactions are denominated in Philippine Peso (PHP / ₱).
The minimum deposit amount is ₱50 per transaction. Minimum and maximum deposit limits may vary by payment method and are displayed at the point of transaction. queen.ph reserves the right to modify deposit limits at any time with reasonable notice.
Withdrawals will be processed to the same payment method used for the corresponding deposit, subject to KYC verification being complete. queen.ph does not process withdrawals to third-party accounts or payment methods not previously used for deposits. Processing times are as follows:
queen.ph reserves the right to conduct additional verification checks before processing any withdrawal. Withdrawal requests may be delayed where there is a reasonable suspicion of fraudulent activity or where KYC documentation is outstanding.
All account balances, wagers, winnings, and transactions on queen.ph are conducted in Philippine Peso (PHP). queen.ph does not accept or process transactions in foreign currencies. Any currency conversion costs incurred by the player through their payment provider are the player's sole responsibility.
Important: queen.ph does not charge fees on standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees. Please check with your payment provider before transacting.
All bonuses, free bets, free spins, cashback offers, and other promotional incentives offered by queen.ph are subject to specific terms and conditions that will be published alongside each promotion. In the event of any conflict between promotion-specific terms and these general Terms, the promotion-specific terms shall prevail with respect to that promotion.
Unless otherwise stated in the promotion-specific terms, bonus funds are subject to a wagering requirement before they may be withdrawn. Wagering requirements, eligible games, and contribution rates will be clearly stated for each promotion. Wagers placed on games with a house edge below a specified threshold may contribute at a reduced rate or not at all toward wagering requirements.
queen.ph reserves the right to withhold, cancel, or reclaim any bonus or associated winnings where there is reasonable evidence of bonus abuse, including but not limited to: opening multiple accounts to claim the same promotion, placing low-risk or hedged bets to satisfy wagering requirements, or coordinating with other players to exploit promotional offers.
queen.ph reserves the right to modify, suspend, or cancel any promotion at any time. Where a promotion is cancelled after a player has already claimed it, queen.ph will honor the bonus in its original form or provide a reasonable equivalent at its discretion.
All games available on queen.ph use certified Random Number Generation (RNG) technology or, in the case of live dealer games, are conducted by trained dealers in controlled studio environments. Game outcomes are not predetermined or manipulated in favor of queen.ph beyond the published house edge for each game.
Each game on the platform has its own set of rules, which are accessible within the game interface. It is the player's responsibility to read and understand the rules of any game before placing a wager. queen.ph is not liable for losses arising from a player's misunderstanding of game rules.
In the event of a technical malfunction during a game round, the affected round will be declared void and any wagers placed will be returned to the player's account. queen.ph's decision on technical malfunction disputes is final.
Return to Player (RTP): Published RTP percentages for slot games are theoretical averages calculated over millions of game rounds. Individual session results may vary significantly from the published RTP.
The following conduct is strictly prohibited on the queen.ph platform. Engaging in any of the following may result in immediate account suspension, permanent ban, forfeiture of all balances, and referral to relevant law enforcement authorities:
Anti-Money Laundering: queen.ph is committed to preventing money laundering and the financing of illegal activities. All suspicious transactions are reported to the appropriate Philippine authorities in accordance with applicable AML regulations.
All content on the queen.ph platform — including but not limited to the website design, graphics, logos, game interfaces, software, text, and data — is the intellectual property of queen.ph or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the platform solely for personal, non-commercial entertainment purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the queen.ph platform without prior written consent from queen.ph.
To the maximum extent permitted by applicable law, queen.ph, its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the platform, including but not limited to:
queen.ph's total aggregate liability to you for any claim arising under these Terms shall not exceed the total amount deposited by you in the twelve (12) months preceding the event giving rise to the claim.
Nothing in these Terms shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
queen.ph collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.
queen.ph implements industry-standard security measures to protect your personal and financial data, including SSL encryption, secure data storage, and access controls. However, no method of electronic transmission or storage is completely secure, and queen.ph cannot guarantee absolute data security.
For full details on how your data is collected, used, stored, and protected, please review our Privacy Policy.
queen.ph is committed to promoting responsible gambling and providing tools to help players manage their gaming activity. The following responsible gaming tools are available to all registered players:
If you believe you or someone you know may have a gambling problem, we encourage you to seek help. queen.ph supports responsible gaming in line with PAGCOR's guidelines for player protection.
For more information on our responsible gaming tools and commitments, please visit our Responsible Gaming page.
21+ Only: Gambling is strictly for adults aged 21 and above. If you are under 21, you are not permitted to use the queen.ph platform under any circumstances.
queen.ph reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, where:
Upon termination for cause, queen.ph reserves the right to forfeit any bonus balances and, where fraud or criminal activity is established, any real-money balances. Where an account is closed without cause by queen.ph, any verified real-money balance will be returned to the player via their registered payment method.
Players may close their own accounts at any time by contacting queen.ph customer support. Upon voluntary closure, any pending withdrawal requests will be processed in the normal course.
These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.
queen.ph operates within the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR), which sets the standards for online gaming operations in the Philippines. Players acknowledge that PAGCOR's regulations form part of the broader legal framework governing their use of the platform.
queen.ph reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, queen.ph will provide reasonable notice to registered players via email or an on-platform notification prior to the changes taking effect.
The "Last Updated" date at the top of this page reflects the date of the most recent revision. It is your responsibility to review these Terms periodically. Your continued use of the queen.ph platform following the effective date of any amendment constitutes your acceptance of the revised Terms.
Tip: Bookmark this page and check back periodically to stay informed of any updates to these Terms.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the queen.ph support team. Our customer support is available 24 hours a day, 7 days a week.
You may reach us via the live chat feature available on the platform, or by email at:
Email: [email protected]
When contacting us regarding a Terms-related matter, please include your registered account username and a clear description of your query or concern. Our compliance team will respond within 2 business days for formal legal inquiries.
Beyond the legal framework, here's what queen.ph delivers to every Filipino player on the platform.
All games use independently verified RNG technology. Live dealer games are conducted in professional studios with full transparency. Your odds are never manipulated.
Verified withdrawals via GCash are typically processed within minutes. No unnecessary delays, no hidden fees. Your winnings reach your wallet fast.
Our support team is available around the clock and understands the Filipino player experience. Live chat responses average under two minutes during peak hours.
Now that you've reviewed our Terms & Conditions, you're all set. Join thousands of Filipino players enjoying live casino, slots, and sports betting on queen.ph — with fast GCash payouts and 24/7 support.
For players 21 years and older only · Play responsibly · Responsible Gaming